Shipping policy
Shipping Policy
Last updated: June 18, 2026
Where We Ship
We ship internationally from Türkiye to the United States, Canada, the European Union, the United Kingdom, Australia, and most other countries.
Please note: Sales are not available to addresses in Türkiye. If you are located in Türkiye, please do not place an order — your order will be cancelled and fully refunded.
If your country is not listed at checkout, contact us at info@sszpiercing.com and we will check availability.
Order Processing Time
Orders are typically prepared and dispatched within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day. During sales, new product launches, or peak seasons, processing may take an additional 1–2 days.
Estimated Delivery Times
Once dispatched from Türkiye, estimated delivery times are:
- United States: 7–12 business days after dispatch (about two weeks from order to delivery)
- European Union & United Kingdom: 5–7 business days
- Canada: 7–10 business days
- Rest of the world (Australia, etc.): 7–10 business days
These are estimates only and not guaranteed. Delivery may be delayed by customs clearance, carrier issues, weather, or other circumstances outside our control.
Shipping Carriers
Orders are shipped via reputable international carriers, which may include PTT Posta, Aramex, DHL, UPS, FedEx, or local postal partners in your destination country. The exact carrier is selected based on destination, weight, and the service chosen at checkout.
Shipping Costs
U.S. shipping is free on every order — no minimum. We cover standard shipping to all United States addresses at no extra cost, shown as free at checkout. For other countries, any shipping cost is calculated at checkout based on destination and the service you choose; the amount is always shown before you pay.
Tracking
Once your order ships, you will receive an email with a tracking number and a link to track your package. If you do not receive a tracking email within 3 business days of dispatch, please check your spam folder or contact info@sszpiercing.com.
Customs, Duties, and Taxes
U.S. orders: no surprise customs. Although orders ship internationally from Türkiye, all duties, taxes, and customs fees on U.S. orders are fully covered by us (DDP) — you pay nothing extra at delivery, only the price shown at checkout.
For orders outside the United States, your package may be subject to import duties or taxes set by your destination country; where these apply, they are the responsibility of the buyer. We declare the actual purchase value on all customs forms and cannot mark shipments as "gifts" or undervalue them. For non-U.S. orders refused because of customs charges, any return shipping costs will be deducted from the refund.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer is responsible for the cost of reshipping.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, it is the customer's responsibility. If your tracking shows delivered but you have not received the package:
- Check around your delivery location, with neighbors, and with your local post office.
- Contact the carrier with your tracking number to open an investigation.
- Contact us at info@sszpiercing.com if the issue is not resolved within 7 days.
Damaged Packages
If your package arrives damaged, take photos of the packaging and contents and email info@sszpiercing.com within 48 hours of delivery. We will arrange a replacement or refund.
Contact
SULEYMAN SUSUZ LLC (operating as Ssz Piercing)
A Delaware Limited Liability Company (USA) — Tax Number (EIN): 32-0840163
Orders shipped from Türkiye
Email: info@sszpiercing.com